Site Guidelines

1. Introduction

These guidelines establish the rules and expectations for using TreasureHub's consignment services and website. By using our services, you agree to follow these guidelines and understand that violations may result in account suspension or termination.

2. Acceptable Items

2.1 Items We Accept

TreasureHub accepts a wide variety of items for consignment, including:

• Electronics and technology
• Furniture and home decor
• Clothing and accessories
• Sports equipment and outdoor gear
• Collectibles and antiques
• Books, media, and entertainment
• Tools and equipment
• Jewelry and watches

2.2 Items We Do Not Accept

For safety, legal, and quality reasons, we do not accept:

• Counterfeit or replica items
• Stolen or illegally obtained items
• Weapons, ammunition, or explosives
• Hazardous materials or chemicals
• Perishable items or food
• Items with safety recalls
• Items that are broken beyond repair
• Items that violate intellectual property rights

3. User Conduct

3.1 Prohibited Activities

Users are prohibited from:

• Providing false or misleading information about items
• Attempting to sell items they do not own
• Using our services for illegal activities
• Harassing or threatening other users or staff
• Attempting to circumvent our security measures
• Creating multiple accounts to avoid restrictions
• Sharing account credentials with others
• Using automated tools to access our services

3.2 Expected Behavior

Users are expected to:

• Provide accurate and complete information about items
• Respond promptly to communications from our team
• Treat our staff and other users with respect
• Follow all applicable laws and regulations
• Maintain the security of their account
• Report any suspicious or inappropriate activity

4. Item Quality Standards

4.1 Condition Requirements

Items must meet the following quality standards:

• Be in good working condition
• Be clean and presentable
• Have all necessary components and accessories
• Be free from significant damage or defects
• Comply with safety standards
• Be authentic and not counterfeit

4.2 Item Preparation

Before submitting items for consignment:

• Clean and prepare items appropriately
• Remove personal information and data
• Include all original packaging and manuals when possible
• Provide accurate descriptions and history
• Disclose any known issues or defects

5. Communication Guidelines

5.1 Professional Communication

All communications should be:

• Professional and respectful
• Clear and concise
• Free from offensive language
• Truthful and accurate
• Timely and responsive

5.2 Response Times

We strive to respond to all inquiries within 24 hours during business days. Users are expected to respond to our communications within 48 hours to maintain efficient service.

6. Privacy and Security

Users must respect privacy and security:

• Do not share personal information of others
• Protect your account credentials
• Report any security concerns immediately
• Do not attempt to access other users' accounts
• Follow our data protection practices

7. Dispute Resolution

If disputes arise:

• Contact us directly to resolve issues
• Provide all relevant information and documentation
• Allow reasonable time for investigation and resolution
• Follow our established dispute resolution procedures
• Maintain professional communication throughout the process

8. Violations and Consequences

8.1 Types of Violations

Violations may result in:

• Warning and education about our policies
• Temporary suspension of account privileges
• Permanent account termination
• Legal action if necessary
• Reporting to appropriate authorities

8.2 Appeal Process

Users may appeal account actions by contacting our support team with a detailed explanation of the circumstances and any relevant evidence.

9. Updates to Guidelines

These guidelines may be updated periodically to reflect changes in our services, legal requirements, or business practices. Users will be notified of significant changes, and continued use of our services constitutes acceptance of updated guidelines.

10. Contact Information

For questions about these guidelines or to report violations, please contact us: